donut grocery

1. ACCEPTANCE OF TERMS

By accessing and purchasing from DonutDemand, you accept and agree to be bound by these Terms of Service.

2. VIRTUAL GOODS

All products sold are virtual in-game items for the Donutgrocerys Minecraft server. These items have no real-world monetary value outside of this platform.

3. PURCHASES & PAYMENTS

All purchases are processed securely via Stripe. Prices are listed in USD. By completing a purchase, you confirm you are authorized to use the payment method provided.

4. DELIVERY

Items are delivered in-game to the Minecraft username provided at checkout. Delivery is typically instant or within 24 hours. Please ensure your username is spelled correctly.

5. ACCOUNT RESPONSIBILITY

You are responsible for providing accurate Minecraft and Discord usernames. Donutgrocerys is not liable for items delivered to incorrect usernames due to user error.

6. PROHIBITED CONDUCT

You agree not to attempt to exploit, reverse engineer, or abuse the store or server systems.

7. CHANGES TO TERMS

We reserve the right to modify these terms at any time. Continued use of our store constitutes acceptance of any changes.

8. CONTACT

For questions regarding these terms, please open a ticket in our Discord server.

1. GENERAL POLICY

Due to the digital nature of our products, all sales are generally final once an item has been delivered in-game.

2. ELIGIBLE REFUNDS

Refunds may be issued in the following circumstances:

• Item was not delivered within 48 hours of purchase
• Technical error resulting in duplicate charges
• Demonstrable server-side error preventing delivery

3. NON-REFUNDABLE SITUATIONS

We do not offer refunds for:

• Change of mind after delivery
• Incorrect username provided at checkout (user error)
• Account bans resulting from rule violations
• Dissatisfaction with in-game item performance

4. HOW TO REQUEST A REFUND

Open a support ticket in our Discord server with:

• Your order confirmation
• Minecraft username
• Description of the issue

5. PROCESSING TIME

Approved refunds are processed within 5-10 business days to your original payment method.

6. CHARGEBACKS

Initiating a chargeback without first contacting us may result in a permanent ban from the server and store.

1. INFORMATION WE COLLECT

We collect the following information during checkout:

• Minecraft username
• Discord username
• Payment information (processed securely by Stripe — we never store card details)
• IP address (for fraud prevention)

2. HOW WE USE YOUR INFORMATION

Your information is used solely to:

• Process and fulfill your order
• Deliver in-game items to your account
• Provide customer support
• Prevent fraud and abuse

3. DATA SHARING

We do not sell or share your personal information with third parties, except:

• Stripe (payment processing)
• Discord (role assignment for purchases)

4. DATA RETENTION

Order records are retained for up to 2 years for accounting and support purposes.

5. SECURITY

We use industry-standard security measures to protect your data. Payments are handled entirely by Stripe's secure infrastructure.

6. YOUR RIGHTS

You may request deletion of your personal data by contacting us via Discord, subject to legal retention requirements.

7. CONTACT

For privacy concerns, please open a ticket in our Discord server.